How can I contact the BAZZ team?
Where can I get my order info?
After your payment has been processed, we will email you all your order information and confirmation.
How can I apply for a coupon?
You can apply a coupon or discount code at checkout.
Can only BAZZ Smart Home Application control all smart products?
Can I control my BAZZ Smart Home products from outside my house?
Which devices are BAZZ Smart Home products compatible with?
Our products are compatible with both Amazon Alexa and Google Home in addition to the free BAZZ Smart Home App.
Can BAZZ Smart Home products be voice-activated?
How far away can I be to control my devices remotely?
You can access all of your BAZZ Smart Home products from anywhere in the world from the app, as long as you are connected to the internet.
Can my BAZZ Smart Home devices be connected using Bluetooth?
No, it can only be controlled using WiFi.
Can SIRI control BAZZ Smart Home products?
Is a Hub or Gateway required to control BAZZ Smart Home products?
No hub or gateway is required! All BAZZ Smart Home products are controlled with BAZZ Smart Home Application through a reliable WiFi network.
Where can I download the BAZZ Smart Home app?
Can the BAZZ Smart Home App be installed on a P.C.?
It is possible to install the BAZZ Smart Home application on a P.C., but you have to use a virtual server. First, you have to download the BlueStacks application, the virtual server that allows you to run the applications in Google Play Store. Then go to Google Play Store to download our application. From there, you can access your BAZZ Smart Home account and log in.
Why do my WiFi products keep going offline?
This problem is related to a poor WiFi signal. When a smart product can't detect its WiFi network, it goes offline and reconnects itself. Typically you won't have to reset them; however, you may need to consider expanders and boosters.
Note: Having multiple hotspots doesn't make the signal stronger. If the issue persists, your smart products may be too far from the original router. Either too far or too many obstacles blocking the signal, such as walls and floors.
Return, Warranty & Refund
What is your return policy?
What is the BAZZ Smart Home Product Warranty?
Most of our products come with a one-year warranty. Our recessed fixtures come with a 3-year warranty.
BAZZ's warranty applies to manufacturing defects affecting its products that existed at the time of the purchase, are non-apparent, and are unknown to the buyer.
This warranty applies to the product only and does not cover the installation of the product. It does not apply to material, economic, and/or physical damages or losses caused by the product. This warranty will not apply to any damages and/or losses caused by incorrect use, installation or maintenance of the product.
Therefore, the manufacturer is not liable for damages to the product or material, economic and/or physical damages, or losses caused by incorrect product use, installation, or maintenance.
If the buyer considers that the product is affected by a defect, the buyer should return the product to the point of purchase or send an email to BAZZ Smart Home.
Should the buyer decide to send an email, a description of the alleged problem should be included in the email. A proof of purchase and a picture clearly illustrating the alleged defect should be attached to the email. The buyer should also return the product to BAZZ at his/her own expense.
After product inspection, BAZZ will repair or replace the product free of charge if the warranty applies.
When can I expect the refund?
How to return your products if I don't like them?
Not satisfied with your purchase? We offer complimentary 30-day returns on all our items! To return your product, ask for an authorization # at firstname.lastname@example.org.
You should mail your product to:
6000 Boulevard Thimens
Ville St-Laurent, QC
H4S 1S5 Canada
You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable.
Depending on where you live, the time it may take for the exchanged product to reach you may vary.
Do you arrange a replacement if the product is defective?
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at email@example.com.
You will need to return your defective product first to analyze it. If you are still in the 30 day period, a return label will be provided. Once received and inspected, we will proceed with a replacement.
Shipping & Delivery
How fast is the shipping?
Do you offer Free Shipping?
Throughout the year, we do offer promotions for free shipping.
Free shipping does not apply to Alaska and Hawaii.
Do you ship internationally?
We currently only ship to Canada and the U.S.
How can I acquire coupons?
How can I subscribe to the newsletter?
To subscribe to our newsletter, simply enter your address at the footer of any page! You'll receive monthly promotions and sales that you won't want to miss.
Where can I get a product discount?
Enter the coupon code BAZZ20 at checkout to receive 20% off your first purchase. Coupon only applies to regular-priced items.
Can I apply my coupon during a promotion?
Unfortunately, coupons cannot be stacked during promotions.
Smart Home Certifications
What Are Ul, FCC, C.E. & I.P. Rating Certifications for BAZZ Smart Home Devices?
C.E. is an acronym for Conformité Européenne, the French translation for European Conformity. The C.E. marking is needed for specific product groups manufactured or sold within the European Economic Area.
Underwriters Laboratories issue U.L. certification to document that a product is US-made. It is not a mandatory certification, but having one proves that the product has been tested and is safe to use.
The Federal Communications Commission, most commonly referred to as FCC, is a legally required certificate for all products that emit electromagnetic signals at the frequency range of 9 kHz or more.
What is an I.P. rating?
What is the BAZZ Smart Home Product Certification?
All products are FCC Part 15 compliant, a common testing standard for most electronic equipment. And all lighting products such as recessed fixtures, plugs, switches, and under cabinets are also compliant with ETL standards. Bulb and conversion kits are U.L. listed.
What security standards does the BAZZ Smart Home Application follow?
Compliant with ISO/IEC 27001:2013 = Information Security Management System (ISMS)
Compliant with ISO/IEC 27017 = Information security of cloud computing
Compliant with ISO/IEC 27018 = Data protection standards
Compliant with Europe GDPR = General Data Protection Regulations
Home Security & Monitoring
How much data do the photos and videos on BAZZ Smart Home cameras take?
Video record in SD: 7 seconds 50kb
1 minute of video in H.D.: 7 seconds 850kb
1 minute of video in SD: 430kb
1 minute of video in H.D.: 7.3Mb
How much will my MicroSD hold?
External 128Gb, about 30 days of recording
External 64Gb, about 14 days of recording
Internal 16Gb memory, about 3 days of recording (SKU: WFCAMOUT)
Note that your device will overwrite the oldest files in 5-minute increments when the card is full.
Does my camera work with Alexa and/or Google?
Using your camera with the BAZZ Smart Home App is recommended for the best user experience.
Is it possible to save videos on a cloud server?
For security reasons, we do not offer cloud services. You can record on an S.D. card for continuous recording and download the recording on your cell or tablet if needed.
Are these cameras compatible with 5ghz WiFi networks?
No, the WiFi always runs through 2.4ghz bandwidth. 5ghz is not supported.
What internet speed do I need?
A standard high-speed internet setup should be sufficient as the item is idle most of the time, so it will not take up very much bandwidth.
Does it send notifications if it detects motion?
Yes, it will send notifications if motion is detected if you enable that function through the app.
Can the audio be muted?
Yes, the audio can be muted through the BAZZ Smart home app.
Can you connect more than one camera within the app?
Yes, you can connect as many cameras as you need through the app.
Can I set up a camera to automatically take a picture or record a video?
Yes, you have two options, set up recording continuously or event recording. An event can be motion and/or sound detection.
Can multiple people have access and/or control the cameras?
Yes, multiple users can access and control the device.
Is any additional hardware, like a hub, required?
No, our cameras are plug-and-play. Everything you need is right in the box.
Smart RGB Lighting
What are the wattage and brightness of BAZZ Smart Home lighting products?
SKU: SLMR4RGBWWFW, SLDSK6RGBTNWWF & SLDSK6RGBTNWWFX4
These fixtures are 12 watts which is the equivalent of a 50W halogen bulb with a brightness of 900 lumens.
This conversion kit is 11 watts, equivalent to a 65W halogen bulb, and has a brightness of 700 lumens.
This fixture is 24 watts, the equivalent of a 100W halogen bulb, and has a brightness of 1300 lumens.
SKU: WFA19RGB1X4, WFA19RGB1X2, WFA19RGB1
These bulbs are 10 watts which is the equivalent of a 60W halogen bulb with a brightness of 800 lumens.
SKU: BR30RGBTNWWFX4, BR30RGBTNWWFX2, BR30RGBTNWWF
These bulbs are 10 watts which is the equivalent of a 65W halogen bulb with a brightness of 650 lumens.
These fixtures are 12 watts, equivalent to a 50W halogen bulb, and have a brightness of 950 lumens.
SKU: SLMR4TNWFW, SLMR4TNWFB
These fixtures are 11 watts which is the equivalent of a 650W halogen bulb and have a brightness of 650 lumens.
This strip is 12W with a brightness of 500 lumens.
What is the color temperature?
SKU: SLMR4RGBWWFW, SLDSK6RGBTNWWF & SLDSK6RGBTNWWFX4
The color temperature is tunable for these three SKUs, which means you can adjust it through our app. The color temperature ranges from 2700K (soft white) to 4700K (cool white) and everything in between!
Are BAZZ Smart Home lighting energy efficient?
Is it safe to install BAZZ Smart Home lighting over the shower?
Our lighting is not recommended for showers, as steam may become an issue if your enclosed shower is not adequately ventilated. However, the following lights are damp-rated:
WiFi Troubleshooting with BAZZ Smart Home Lighting
To ensure you are connected to your 2.4Ghz bandwidth, you should have the following screen:
If you are and still can connect, please do the following:
1) Unplug your internet router from the wall for 1 min to reboot.
2) Plug it back and wait about 2min to ensure it's in running mode, not reset.
3) Make sure your smartphone is connected to the WiFi.
4) Turn On/Off the recessed lighting from the wall switch three times. They should start flashing rapidly.
5) Open the BAZZ Smart Home app, add your lighting device, and follow screen instructions.
6) If they are correctly connected, your lights will stop flashing.
7) Let the app do its work, and it should see and connect each fixture.
8) If you have numerous recessed lights connecting at once, it may take a few tries to connect all of them at once. You may have to repeat steps 4-7.
Can you install a dimmer with WiFi lighting?
WiFi lighting is not compatible with dimmers. A dimmer works by reducing the amperage/voltage on the fixture. Connecting a smart fixture to a dimmer will affect the functionalities and connectivity.
The dimming function through the app controls the intensity of the LED chips inside and not the electrical current. From the app, you can dim your lights by 10% intervals.
Will my WiFi products such as recessed lighting, bulbs, and ceiling lights remember the last color used?
Are BAZZ Smart Home Lights compatible with standard light switches and dimmers?
Standard light switches are compatible; however, dimmers are not. You will need to dim using the BAZZ App.
How long will my LED lights last?
The integrated LED is rated for 25,000 hours, so you can be confident it will work for years to come.
How to CREATE A SCENE WITH YOUR BAZZ SMART LIGHTS
For more information about how to create smart scene, please refer to this page