Limited Time Offer: Get FREE shipping on all orders over $99!

Sensors

  1. My door sensor is paired but I don’t receive any notifications in my Message Center.

    Verify your installation. The small line on the main part should be facing the line on the magnet part. Make sure both parts are close to each other within ¼" range.

  2. My door sensor was working but it’s not anymore.

    Check battery level. If light is red, charge or replace battery.

  3. My water leak sensor was working but it’s not anymore.

    Check battery level. If light is red, charge or replace battery.

  4. My motion sensor was working but it’s not anymore.

    Check battery level. If light is red, charge or replace battery.

  5. My motion sensor is paired but I don’t receive any notifications in my Message Center.

    Verify your installation. Motion sensor has a 110-degree viewing angle and a 4-6 m range.